Privacy policy

How Human Enhancement Clinic collects, uses, stores and protects your personal information.

Introduction
Human Enhancement Clinic is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect
We may collect personal and health information including:

• Full name, email address, phone number and contact details
• Information submitted through enquiry or booking forms
• Medical history, symptoms and current health concerns
• Pathology and blood test results
• Information discussed during consultations
• Technical website data, including browser information and pages visited, for security, quality assurance and website performance purposes

How We Use Your Information
Your information may be used to:

• Provide healthcare services and medical consultations
• Arrange pathology testing and related services
• Communicate with you regarding appointments, results and care plans
• Facilitate prescriptions through authorised partner pharmacies where clinically appropriate
• Respond to enquiries and support requests
• Improve our services and user experience
• Comply with legal, medical and regulatory obligations

Disclosure of Information
Where necessary for your care, we may share relevant information with trusted third parties involved in your healthcare, including:

• pathology providers
• pharmacies
• healthcare practitioners
• secure technology and service providers

We do not sell, trade or rent your personal information to third parties.

Data Retention
We retain personal and health information for the periods required under Australian healthcare legislation, medical record obligations and professional standards. When information is no longer required, and we are not legally required to retain it, we take reasonable steps to securely destroy or de-identify the information.

Data Security
We take reasonable precautions to protect your personal information from:

• misuse
• loss
• unauthorised access
• disclosure
• alteration or interference

Medical records and sensitive information are stored securely and are only accessible to authorised healthcare professionals and approved personnel where required.

Your Privacy Rights
Under Australian privacy laws, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Withdraw consent for certain non-essential communications
• Request deletion of personal information where legally permitted

Some information may need to be retained to comply with healthcare, legal or regulatory obligations.

Contact Us
If you have questions regarding this Privacy Policy or would like to make a privacy-related request, please contact our team directly.